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Frequently asked questions · Electronic health record

How do I access a child’s FSE or use a delegation?

Direct answer

A delegation or recognised representation in the regional portal is required. A parent, guardian or delegate signs in with their own identity and selects the authorised profile. Delegation may be registered online or at a health desk, depending on the region. The delegator and delegate use their own documents and digital identity; never sign in with the other person’s credentials.

Who this applies to

Parents, guardians, support administrators and formally authorised delegates. Ask the ASL or portal for the documents required for a parent, guardian, support administrator or delegate. The confirmation should show the delegation’s duration and scope.

Practical steps

  1. check the delegation function
  2. prepare identities and proof of relationship
  3. register the delegation under regional rules
  4. access the delegated profile and review the log. If delegation is missing, first check both tax codes and registry data, then open a traceable support request and attach only requested documents.

Documents to keep

IDs, both tax codes and proof of relationship or guardianship order. A foreign child may first need registry and SSN registration.

Verifiable timing and costs

Portal delegation is free, but the channel and registration time are regional and may require a desk. Access is limited to the authorised period and scope.

Exceptions and special cases

A parent does not automatically replace a guardian; a support administrator acts within the court order. Never use the child's or delegator's credentials.

If the procedure stalls

If the profile is missing, check both tax codes and registry data, then open a traceable regional support request with only the requested documents.

Practical example

Example: Omar's father registers delegation with both tax codes, sees its expiry in his profile and opens the child's FSE without using the child's credentials.

Institutional sources consulted

Information last checked: .

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