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← Choose or change a doctor

Frequently asked questions · Choose or change a doctor

How do I choose a family doctor for the first time?

Direct answer

After SSN registration, choose a general practitioner with places in your ASL district. Choice can be at a counter or online depending on the region. The choice is recorded in the ASL health registry and generates confirmation; ask whether the regional portal also supports revocation and change so you do not repeat the desk visit.

Who this applies to

Adults registered with the SSN; a child needs a paediatrician. Before confirming, check the surgery address, opening hours and stated availability; the choice does not guarantee care outside ordinary hours.

Practical steps

  1. identify ASL and district
  2. check the list of places
  3. bring health card/tax code and ID
  4. select the doctor and save confirmation. If a delegate acts, use your ASL’s form and keep both the delegation and confirmation.

Documents to keep

Health card or tax code, ID and residence/domicile evidence; a delegation is needed if someone else submits the request.

Verifiable timing and costs

Selecting an SSN doctor is free. Validity and changes follow regional and convention rules; there is no single national deadline for online confirmation.

Exceptions and special cases

Patient caps, temporary domicile and choices for children may have separate routes. Do not confuse a GP with out-of-hours continuity care.

If the procedure stalls

If the list does not load, ask the district for an updated list and temporary proof; keep the error screenshot and report number.

Practical example

Example: after SSN registration, Youssef selects an available doctor on the regional portal, saves the proof and presents it at his first appointment.

Institutional sources consulted

Information last checked: .

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