Direct answer: notify the office immediately and request a new date; do not simply fail to attend. Send evidence (hospitalisation, mandatory travel or documented reason), the appointment notice and receipt. Keep the protocol and response. The Questura assesses the justification and may reschedule, without a guarantee. Sources: Article 5 TUI and competent Questura; checked 24/10/2026.
Who this applies to: Anyone unable to attend fingerprinting who must avoid an unexplained no-show.
Practical steps: 1) notify the office before the appointment through the PEC, form or contact shown in the notice; 2) attach a medical certificate or other objective proof and state the case number and date; 3) expressly request a new appointment and keep delivery evidence; 4) if no reply arrives, send a traceable reminder and attend the first available appointment.
Documents to keep: appointment, proof of impediment, ID, receipt and postponement request.
Verifiable timing and costs: The appointment date controls; postponement depends on office acceptance and is not automatic.
Exceptions and special cases: A documented urgent impediment differs from an unsupported absence; each Questura identifies the channel.
If the procedure stalls: Notify as soon as possible, request a new date and keep proof; do not wait until after the appointment.
Practical example: For hospitalisation, the applicant sends the certificate before the appointment and formally requests postponement.