Direct answer: request a copy from the post office or Questura that registered the application, bringing ID, case number if available and proof of payment. Do not file again before checking the file. Keep SMS messages, appointments and digital receipts. If an employer needs proof, request an official substitute certificate. Sources: Portale Immigrazione and State Police; checked 24/10/2026.
Who this applies to: Anyone who lost the receipt and needs replacement proof without filing a second application.
Practical steps: 1) report the loss to the police or Carabinieri and obtain a copy; 2) retrieve the case number and payment receipt from the portal or post office; 3) request a duplicate from the office that received the application, attaching the report, passport and case number; 4) use the duplicate or report for the appointment and keep every protocol.
Documents to keep: loss report, ID, case number, post-office/Questura details and saved copies.
Verifiable timing and costs: Request a duplicate promptly; any fee depends on the channel, not the permit decision.
Exceptions and special cases: A protocol number, digital copy or loss report may help, but the office must confirm what it accepts.
If the procedure stalls: Request a reprint from Poste or Questura and keep the report; do not claim the permit was issued without proof.
Practical example: After the loss, the applicant reports it, retrieves the case number and requests a duplicate from the filing office.